Privacy Policy
Effective Date
Thursday May 15, 2025
Who We Are
Property Chase Pty Ltd (ABN 73 120 718 416) is a property buyer’s agency located in East Toowoomba QLD 4350. We operate solely within Australia and are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Residential address
- Property details (related to your enquiry or needs)
How We Collect Your Information
We collect personal information in several ways:
- Through website forms (e.g., contact or property enquiry forms)
- By phone or email communication
- Via referrals from third parties with your consent
We do not currently use cookies but have recently begun using Google Analytics to better understand how users interact with our site.
Why We Collect Your Information
We collect and use your personal information to:
- Respond to your enquiries
- Provide property search and buyer’s agent services
- Send you property-related updates or marketing communications (with your consent)
- Improve our website and services through data analytics
Third-Party Services We Use
To support our business operations, we use trusted third-party platforms:
- Mailchimp – for email marketing (opt-in only)
- Google Analytics – for understanding website traffic (no cookies currently used)
- Capsule CRM – for securely storing client information and managing client interactions
These providers may store data in Australia or overseas and are required to adhere to appropriate data protection standards.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Most client data is stored securely in our CRM system (Capsule), which has its own security protocols.
We retain personal information only as long as necessary for business and legal purposes. Once it is no longer needed, we take steps to securely delete or de-identify it.
Your Rights and Choices
You have the right to:
- Request a copy of your personal information
- Request that we correct any inaccurate information
- Ask for your data to be deleted, unless we are required by law to retain it
- Opt out of receiving marketing communications at any time
To exercise any of these rights, please contact us at info@propertychase.com.au.
Links to Other Sites
Our website may contain links to other websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technology. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Property Chase Pty Ltd
info@propertychase.com.au